The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you…

In the last post we talked about how to figure out what your customers want out of a positive shopping…

In the last post we talked about the first secret to building a solid customer service plan and how to…

Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy…

In the last post we talked about the first three of the 7 specific areas you need to consider in…